CUSTOMER INFORMATION

Returns & Refunds

Last updated: 2 September 2026

Before returning an item

Do not send products back without first contacting the seller through the WhatsApp support link. Return or refund eligibility is subject to the condition of the products and the seller terms confirmed for the order.

Food-product safety

For hygiene and product-safety reasons, opened, consumed or improperly stored food products may not be eligible for return. A change of mind does not automatically create a refund entitlement.

Damaged or incorrect items

Contact order support promptly if an item arrives damaged, leaking, expired or different from the confirmed order. Keep the packaging and provide clear photos and the order details for review.

Approved refunds

Where a refund is approved by the seller, the method and processing timing will be confirmed directly. Bank or payment-provider processing times may apply.